Depending on your email provider and company's IT policies, some email notifications from VPO may mistakenly be placed in your spam or junk folder. Below are several ways to decrease the chance of incorrect junk mail detection. Completing multiple of these strategies will further improve your email's automatic spam flagging.
The instructions below are written for Outlook and include notes where the Gmail experience may differ.
- If you find a message from VPO in your Junk folder, the following steps will add the VPO address to your "safe senders" list and move the message to your Inbox. After right clicking the message in the Junk folder:
a. Under Block, select Never block sender.
b. Under Report, select Not junk.
For Gmail users: In the Spam folder, simply click Report not spam after opening the message.
- Emails from your saved contacts are less likely to be blocked. In the People tab, click New Contact. Add [email protected] and [email protected] as contacts in the popup window that appears.
For Gmail users: The Contacts tab appears on the right side of the screen.
- You can also create Rules to ensure VPO notifications are always placed in your Inbox. In the dropdown options menu in the top right of the screen:
a. Under Rules, click Create Rule.
b. Click More Options.
c. Set the Condition as: From: [email protected] and the Action as Move to: Inbox.
d. Repeat this process with [email protected] in the 'From' Condition.
For Gmail users: Add a Filter to ensure messages from VPO are never sent to Spam.