Why am I seeing an Access Denied screen?

There are a few reasons why you could be seeing this message:

  1. You might not have access to the specific VPO module (e.g. Meeting Minutes).  All VPO modules have specific permissions and you might be in a user group with limited permissions.  Please contact the project's Project Manager to find out of you do or should have access.
  2. Has someone else used your computer recently? If so, your browser might have the wrong credentials stored.  Try clearing your browser cookies, and then try logging into the site again. If you still receive error messages, try using an incognito or in-private browser window (and refer to the link above for more instructions on this).
  3. Have you only recently received an invite to the project? It sometimes takes 30 minutes to an hour for SharePoint to sync your permission level to your account. We suggest that you try again in a few minutes. If you continue to be denied access, let us know at support@vpo.freshdesk.com

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